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Frequently Asked Questions

  • How can I be sure that this web-site belongs to a legitimate company?
    • The easiest way to check if a company is a legitimate business:
      1. Look at the company’s name. Real company’s name, which you should be able to easily locate on the Basic Facts or About pages, must always contain a form of ownership, which is usually written as an abbreviation following the name. In our case it is Qualistay GmbH, which stands for the German “Gesellschaft mit beschränkter Haftung” and means that we are a limited liability company. Different European countries have different abbreviations. For instance, if we were registered in the UK our abbreviation would be LLC.
        Tipp: Search online for the ownership abbreviations specific to the country the business claims to be registered in.
      2. Look for the company’s VAT number. Most of the companies have a VAT number. If a company does not have one, it does not automatically mean that it is not real, but it is just another quick and free way of making sure that a company exists. You can easily check the validity of the European VAT number on the the European Commission web-site. If the VAT is valid, you will get a respective message with a full name and a registration address of the company. Make sure to check that all the information on the European Commission page matches the information provided on the company’s web-site. See Qualistay VAT validation result sample
      3. Look for the green bar. If a web-site uses a secure connection, a browser will show you a green bar next to the URL address. But is not enough to make sure that the connection between you and a web-site is secure, it is important to see that a certificate is issued to the company the web-site claims to represent. Thus, the green bar should have a full name of the company and sometimes an abbreviation of the country the company is registered in. See Qualistay example. This is being accomplished using an Extended Validation Security Certificate (EV SSL). A trusted thrid-party authority, before issuing such a certificate, checks company’s background information, inter alia, the Article of Incorporation and a personal ID of a CEO. Read more about EV SSL.
  • What makes Qualistay different from famous booking platforms like AirBnb?
    • Big booking platforms like AirBnB, OwnersDirect etc. are, in fact, virtual notice boards. This means that they are not responsible for the advertised user-generated content posted on them. Neither can they be hold responsible if something goes wrong with the booking. Thus, owners are allowed to list their properties on their own without any preliminary checking from the booking company’s side. And such companies never see either an owner or a property and travelers must rely on reviews of the previous guests and their objectivity. And if there are no reviews or they are subjective? Should travelers take a risk and book their vacation at such a property to find out later that the owner is unpleasant to deal with or the property is not as it was advertised? In our opinion, for most people, who have their hard-earned vacations only once a year it is not worth the risk.

      Therefore, in contrast to the big online platforms, Qualistay cares about quality of the properties we list, owners we deal with and, of course, experience our customer have. Thus we

      • established quality standards and,
      • personally review properties for compliance
      • work only with trustworthy property owners
      • offer professional travel advice and customer care
      • negotiate best deals with owners for you
  • What payment types do you accept?
    • We accept direct bank transfers, all major credit cards and Paypal payments.
  • How can I make sure that my credit card information is secure?
    • We neither save nor see your credit card information. All credit card payments are being securely processed via PayPal Holdings, Inc.
  • How much advance payment do you require in order to confirm the booking?
    • Usually, it is 50% of the cost of your stay. However, the percentage may vary from property to property depending on the owner’s preferences and seasons. Please check “Payment Conditions” section of the property you are interested in.
  • What is your cancellation policy?
    • Our service fee is not refundable. As to the refund of the provided advance, it varies from property to property. Please check “Cancellation Policy” section of the property you are interested in.
  • What is security deposit and when do I get it back?
    • Security deposit is an amount that serves as a guarantee to an owner that in event of the damage caused to his or her property, furniture or other provided items, the owner gets a compensation. A security deposit is usually not a part of the advance payment and is due at check-in the latest. It is returned to the traveller at check-out in the form it was provided (cash, bank transfer, etc.). The amount of the security deposit varies from property to property, therefore, please check “Prices” section of the property you are interested in.

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